Privacy Policy

OnWellness (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and telehealth services. By accessing or using our services, you agree to the terms of this Privacy Policy.

• Personal Information: We may collect personal information that you voluntarily provide to us, including your name, email address, phone number, date of birth, medical history, and payment details. This information is necessary for us to provide hormone replacement therapy and related wellness services.
• Non-Personal Information: We may also collect non-personal information automatically when you visit our website, such as your IP address, browser type, operating system, and browsing behavior. This information helps us improve our website and tailor it to your preferences.

We use the information we collect for the following purposes:

• To Provide Services: Deliver hormone replacement therapy and other wellness services, schedule appointments, and process payments.
• To Communicate: Send important updates, appointment reminders, or information regarding your account and services.
• To Improve Our Services: Analyze usage patterns to enhance the quality and effectiveness of our website and offerings.
• To Comply with Legal Requirements: Fulfill our obligations under applicable laws and respond to lawful requests from government authorities.

We do not sell, rent, or trade your personal information. However, we may share information in the following cases:

• With Service Providers: We may share data with trusted third-party providers who help deliver our services—such as payment processors, IT vendors, or licensed medical professionals. These partners are required to protect your information and use it only for the purposes for which it was provided.
• For Legal Reasons: We may disclose information if required by law or if necessary to protect our rights, property, or safety, or that of our users and the public.

We implement industry-standard security measures—including encryption, secure servers, and access controls—to protect your personal data from unauthorized access or disclosure. However, please note that no electronic storage or transmission method is completely secure.

You have the right to access, correct, or delete your personal information at any time. To do so, contact us at info@onwellnesslife.com or (786) 705-2920. You may also opt out of promotional communications by following the unsubscribe instructions included in our emails.

We may use cookies and similar technologies to improve your experience and analyze website performance. You can control cookie preferences through your browser settings, though disabling cookies may affect site functionality.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we discover such information has been collected, we will promptly delete it.

We may update this Privacy Policy from time to time. Updates take effect immediately upon posting on our website. Continued use of our services after any changes indicates your acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us at: